Refund policy
This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.
Your right of withdrawal
You have 14 days from receipt of your order to change your mind, without having to give a reason.
If your order contains several items delivered separately, this period starts from receipt of the last item.
How to proceed
- Let us know before the end of the 14-day period by emailing hello.nathaliedumeix@gmail.com, stating your order number and the items concerned.
- We will reply within 4 working days with the steps to follow.
- Send the items back within 14 days of your request to the following address: Nathalie Dumeix / Retours, 10 rue Théophile Roussel, 75012 Paris, France
We recommend contacting us before sending anything back: this allows us to track your parcel and speed up your refund.
Condition of items
Items must be returned in the condition in which you received them: unworn, unwashed, with tags attached and in their original packaging. Your order number or receipt allows us to identify your purchase.
You may try on a garment as you would in a shop. However, if an item is returned with a loss of value caused by handling beyond such a try-on, we may take this into account in the amount refunded.
Return costs
The direct cost of returning items is borne by you, unless the item is defective or does not match your order.
Your refund
We will confirm by email once we have received your return.
The refund is made to your original payment method no later than 14 days after receipt of your withdrawal request. We may wait until we have received the items, or proof that they have been sent, before issuing the refund.
It includes the price of the returned items and the outbound delivery costs at the standard rate. Depending on your bank, the refund may take a few extra days to appear on your account.
Damaged, defective or incorrect items
If an item reaches you damaged or defective, or is not the item you ordered, email us at hello.nathaliedumeix@gmail.com with your order number and a few photos. We will cover the return and offer you a replacement, repair or refund of the item.
You are also covered by the legal guarantee of conformity (2 years from delivery) and the legal guarantee against hidden defects (2 years from discovery of the defect), detailed in Article 10 of our terms and conditions of sale. These guarantees apply independently of this policy and at no cost to you.
Exchanges
The quickest way to get the size or colour you want is to ask us to return your item and then place a new order — as our pieces are made in small batches, stock can go quickly.
Excluded items
The right of withdrawal does not apply to made-to-measure pieces, i.e. pieces made to your measurements or according to a personalisation request specific to you. This is indicated on the relevant product page before you confirm your order.
All our other pieces can be returned under the conditions described above, including sale items, archive pieces and pre-ordered pieces.
Any questions?
Email us at hello.nathaliedumeix@gmail.com or call us on +33 1 43 46 00 22 (standard rate), Monday to Saturday.
